To ensure that our guests get a direct and personal service experience we have 12 Representatives all over the island, including 7 hotel desks we are permanently present in. Our 3 Airport Representatives ensure a smooth arrival at the airport and provide information about our portfolio. The Flying and Tour Operator Representatives move around Zanzibar to ensure additional service and support wherever our guests are. Last but not least we have a full time Russian Representative for the growing Russian market on Zanzibar.

All our Representatives are fluent in English and also speak various languages such as Spanish, German, Italian and French to name a few. To improve their sales skills, their professionalism and their presentation, all our Representatives are trained annually from our own in house trainer Ibrahim S. Katri.

Blue Bay
Diamonds La Gemma dell’est
Sea Cliff Resort & Spa
Emerald Hideaway of Nungwi
Diamonds Mapenzi Beach
The Residence
Sultan Sands
Representatives
Transport for Flying Representative

 

We also have special representatives for the following Tour Operators who are always present at the airport upon arrival of guests and at the hotels where guests are staying.

 

Abercombie & Kent
ImageGen
Thompsons-holidays
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